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fundhouseOpen product
SUPPORT

Get the right issue to the right owner.

Check live service health first. For account, wallet, campaign or fund issues, submit a signed-in support request without sharing secrets.

Last updated 29 July 2026

01 · Active incident

If pages, chain reads or indexing appear unavailable, check Fundhouse status. Never retry a transaction solely because a page is slow; confirm its hash in your wallet or explorer first.

02 · What to include

  • The route and action you were using.
  • The wallet address and transaction hash, if public and relevant.
  • The exact visible error and approximate time.
  • Your browser, device and network.

Never include a seed phrase, private key, password, recovery code or wallet export.

03 · Submit a request

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Security reports

Choose “Security report” above. Include impact and reproducible steps, but do not test against other users or move assets you do not own. A dedicated coordinated-disclosure channel is a mainnet release gate.